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Showing posts from December 13, 2009

Feedback from my frustration post

Just a quick note to say thank you for all of your comments and thoughtful responses to my " Frustration " post. The post was picked up by reporter Carlie Kollath on her Biz Buzz blog (you can read it here ). In her message to me she noted that she is "a reporter with the Northeast Mississippi Daily Journal, the hometown paper for Hancock Fabrics" and that the company has talked about their new measuring system. I also was contacted by someone at Hancock Fabrics' headquarters who invited me to share my thoughts with them (and to take care of the pricing discrepancy). That conversation hasn't happened yet - due to my schedule, not theirs - but I will say that I'm very impressed that the company responded to my post. That certainly was not my intent when I wrote it - I was just frustrated and wanted to hear your thoughts. Check back in a day or so as I'll keep you posted on the outcome of the conversation. In the meantime, I better get busy s

Frustration

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See this? It's flannel purchased for my annual PJ flannel factory , which was scheduled to begin production this week. See that silly little barcode? Apparently it's a new system Hancock Fabrics is using for cut yardage. The clerk cuts your fabric, scans the bolt information into a little handheld device, and out spits a bright yellow proof of purchase barcode. Supposedly it will be more efficient . After all, the cashier now can scan the barcode and the computer system will recognize the price and yardage sold. I'm guessing it was implemented to help with inventory management. Except there are a few problems with this system. First of all, the clerk didn't bother to tell me the price of the fabric as it was being cut, explaining that it will be rung up correctly at the cashier. Ummm, I don't think so. In all my years of shopping at Hancock Fabrics, it has been a rare occasion that everything rang up at the posted sale price. Secondly , unlike Joann