See this? It's flannel purchased for my annual PJ flannel factory, which was scheduled to begin production this week.
See that silly little barcode? Apparently it's a new system Hancock Fabrics is using for cut yardage. The clerk cuts your fabric, scans the bolt information into a little handheld device, and out spits a bright yellow proof of purchase barcode.
Supposedly it will be more efficient. After all, the cashier now can scan the barcode and the computer system will recognize the price and yardage sold. I'm guessing it was implemented to help with inventory management.
Except there are a few problems with this system.
First of all, the clerk didn't bother to tell me the price of the fabric as it was being cut, explaining that it will be rung up correctly at the cashier. Ummm, I don't think so. In all my years of shopping at Hancock Fabrics, it has been a rare occasion that everything rang up at the posted sale price.
Secondly, unlike Joann's, you do not receive anything from the cutting table that verifies how much fabric you purchased or what the price is. So I had to trust that everything would ring up correctly. I liked having that slip of paper that showed how much fabric was cut, the regular price and the percent off price.
Thirdly, there is nothing on that barcode sticker that would help me determine which piece of fabric it belongs to if for some reason it would fall off of the fabric.
So why am I frustrated? When I made all of my purchases, there was only one person at the cashier and a huge line of customers behind me. She was doing her best to move fast to keep the line moving. My items were rung up so quickly that I had no time to watch to see if they were correct, so I assumed they were. (Yea, I know, my mistake...) Once home, as I pulled stickers off fabric so it could be prewashed, I went through all the items on my receipt. Sure enough this piece rang up at full price instead of the advertised 40% off.
So now I'm asking myself: Do I drive 25 miles back to the store for my $10? Is it worth my time and gas? If the sale prices have changed since this was purchased will I have the hassle of having to argue my case to the store manager?
I just don't know. I try and shop locally, and that includes Hancock Fabrics. I do so because I want them to stay in business. But I do get tired of having to be so diligent in ensuring the price advertised is the price charged.
In the meantime, they have a loyal but frustrated and irritated customer on their hands.
So tell me, has your local Hancock Fabrics store gone to this barcode system? If so, what has been your experience?