"I can't sell that to you until next week."
As the sales associate uttered those words my husband and I looked at each other in disbelief.
"You're kidding, right?"
Let me return to the beginning of the story.
We've been contemplating the purchase of a laptop for quite some time now. Actually for about six months - ever since our previous one died. Our home computer was beginning to act up and we could put a mobile computer to good use at an upcoming event, so we decided last night was the night. The night a laptop was coming home with us.
Best Buy was the logical choice as they're a retail outlet conveniently located near to us. You know, the kind of store where you walk in, find what you want, pay for it and leave with merchandise in hand and a big smile on your face.
As we entered the store, the door guard - er - greeter, cheerfully acknowledged us. Since we've been in the store numerous times we knew exactly where we were going and quickly made our way to the aisle where the laptops were located.
Except the display shelves were empty.
"That's weird" I muttered to my husband. "Where are all the laptops?"
"They must have moved them" he replied.
Imagine our surprise when we were informed that they had plenty of laptops in the back, but they could not sell them until Windows 7 was released next week.
"Ummm, that doesn't work for us. Why can't we purchase a computer and have the upgrade later?"
Apparently they already loaded Windows 7 on the laptops and since it's not officially released yet they can not sell us the product. Good grief, who thought up that crazy idea?
The sales associate - who we do not fault in anyway as they were only doing their job - was more than apologetic and agreed that it is hard to tell customers that even though they have money to buy a computer he/she is unable to sell them one.
Amazed we left the store shaking our heads wondering if we could locate one elsewhere in the needed time frame.
Basically Best Buy said "“yep, we know you want to spend your money here, but we won’t sell you what you want until next week. Yep, we know you wanted it tonight, but you can come back on the 22nd and we can sell it to you then."But there is good news. Since I was unable to purchase the laptop in the timeframe I wanted, I now have time to investigate other purchasing options.
And its highly likely it won’t be Best Buy.